Frequently Asked Questions (FAQ)
Q: What does Next-Gen Peptides sell?
A: We provide peptide products intended for research and laboratory use only.
Q: Do you ship worldwide?
A: Yes. We offer worldwide shipping. Delivery times vary based on destination and shipping method selected at checkout.
Q: How long does processing take?
A: Orders are typically processed within 1–3 business days (excluding weekends/holidays). Some orders may take longer during high-volume periods.
Q: How do I track my order?
A: Once your order ships, you’ll receive an email with tracking information. If you don’t receive it, contact support.
Q: Is my order packaged discreetly?
A: Yes. Orders are shipped in secure, discreet packaging to protect your items.
Q: Do you accept returns or refunds?
A: Due to the nature of our products, all sales are final. If there is an issue with your order (wrong item, damaged package, etc.), please contact us within 48 hours of delivery.
Q: What payment methods do you accept?
A: Accepted payment methods are displayed at checkout and may vary by country.
Q: How do I contact support?
A: You can contact us via our website contact form or support email. We aim to respond within 24–48 business hours.